Order Processing

All orders are processed within 1–2 business days after your purchase.

Once your order is shipped, you’ll receive a tracking number via email so you can follow your delivery every step of the way.

Estimated Delivery Times

• 
  Australia: 7–12 business days
  
• 
  United States: 7–12 business days
  
• 
  United Kingdom & Europe: 7–14 business days
  
• 
  Canada: 8–14 business days
  
• 
  Rest of World: 10–15 business days
  

(Delivery times may vary slightly during peak periods or holidays.)

Shipping Confirmation & Tracking

As soon as your order has been shipped, you’ll receive a confirmation email with a live tracking link.

If you haven’t received tracking after 3 business days, please contact us at support@shoplumae.com.

Customs & Duties

All prices shown are inclusive of taxes.

International orders may be subject to local import duties or taxes upon arrival — Lumaé is not responsible for these additional charges.

Lost or Delayed Packages

If your order hasn’t arrived within 20 business days, contact our support team.

We’ll investigate immediately and resolve the issue with a replacement or refund if necessary.